Comments on: I’m Thinking: Customer Service, Bailouts, & Gay Marriage

By: thinktaylor

thinktaylor — Thu, 06 Aug 2009 22:56:30 +0000

Mark, thank you for your reply and visit. Yes, this is a shame that they are sacrificing customer service for a minor cost saving. They are going to lose customers in the long run in my opinion.

Sidenote, I have an espresso site that I am starting. Interested in some linking. Let's talk.

By: mark

mark — Thu, 06 Aug 2009 22:12:07 +0000

I think it actually takes a company down a notch when they are using automated recordings. Of course, they think that it is something that they have to do to reduce costs, but it is so impersonal and cold.

By: Roshan Dark

Roshan Dark — Fri, 31 Jul 2009 05:25:47 +0000

i would say yes after reading this thoughtful post on the statement you have made – "Get it together people and let’s have a conversation."

By: Bajki

Bajki — Mon, 13 Jul 2009 12:00:04 +0000

Last time I called customer service I got put on hold for almost 2 hours before I finaly got to someone competent. And it turned out that simply my router was busted and all I needed to do was send it for replacement.

By: Duit Cepat

Duit Cepat — Tue, 07 Jul 2009 15:09:41 +0000

Wow that's a lot on your mind. I am beginning to see why putting videos on blogs can generate traffic. Like your video clip.

By: thinktaylor

thinktaylor — Mon, 29 Jun 2009 16:38:05 +0000

Oooooh, you calling me out. Thank you for that. I probably need the kick in the butt. Actually, I have done more post on my YouTube page, but have not posted them on this blog yet. I will make it happen and thanks for the push!

By: Noclegi Gory Klodzka

Noclegi Gory Klodzka — Mon, 29 Jun 2009 10:03:52 +0000

Actualy seeing as how succesful this video was (I loved it) I expected you to post more of them, more often. It's been almost 3 weeks and no new posts?! come on!

By: robert

robert — Thu, 25 Jun 2009 17:09:44 +0000

That customer service stuff drives me crazy too. I have been using it for the last few days, so I can really relate. It is usually too sensitive too, so if the tv is playing or even if it is windy and you are outside, the voice response system thinks you are talking.

You bring up some great points on all fronts!

By: Wyposazenie Hoteli

Wyposazenie Hoteli — Fri, 19 Jun 2009 11:49:00 +0000

Very nice. And I'm sure it takes you less time to post a video than to write everything down (which means more posts, yay!). Great job.