I’m Thinking: Customer Service, Bailouts, & Gay Marriage
I’m Thinking is a brand new episode that I just started on my site that is going to deal with various issues that is on my mind, thus, the name I’m Thinking.
In this first episode, I cover three specific subjects that are on my mind at the moment. The first is automatic customer service. I cannot stand this feature that all of the large companies are going to. I understand that it reduces their over all cost of to manage and provide customer service, but at the expense of the customers buying experience? Not sure the benefits are going to add up in the long run because I know people like me are fed up with that crap.
The second issue that I deal with are the bailouts and GM bankruptcy. This garbage has gone on too long bailing out companies that have had 80+ years of pure profit that are all of a sudden broke. I don’t buy it. The truth is that they don’t want to put those profits back in the game and are forcing us, the tax payers, to foot the bill. This madness has to stop.
Finally, I cover gay marriage and the nonsense of an issue that it is. We have people arguing, fighting, wasting time and tax payer money over something that is frankly none of their business. If two grown ass men want to get married, then let them. That has no effect on the marriage of my wife and I. As for the bible argument that marriage is between a man and a woman, the bible also says thou shall not kill and the military has no problem with that, nor does the people that support their efforts all over the world even though it is proven that thousands of innocent people die everyday as a result.
Get it together people and let’s have a conversation.
That is what I’m thinking, what’s on your mind?
9 Comments
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11:49 am on June 19th, 2009
Very nice. And I'm sure it takes you less time to post a video than to write everything down (which means more posts, yay!). Great job.
5:09 pm on June 25th, 2009
That customer service stuff drives me crazy too. I have been using it for the last few days, so I can really relate. It is usually too sensitive too, so if the tv is playing or even if it is windy and you are outside, the voice response system thinks you are talking.
You bring up some great points on all fronts!
10:03 am on June 29th, 2009
Actualy seeing as how succesful this video was (I loved it) I expected you to post more of them, more often. It's been almost 3 weeks and no new posts?! come on!
4:38 pm on June 29th, 2009
Oooooh, you calling me out. Thank you for that. I probably need the kick in the butt. Actually, I have done more post on my YouTube page, but have not posted them on this blog yet. I will make it happen and thanks for the push!
3:09 pm on July 7th, 2009
Wow that's a lot on your mind. I am beginning to see why putting videos on blogs can generate traffic. Like your video clip.
12:00 pm on July 13th, 2009
Last time I called customer service I got put on hold for almost 2 hours before I finaly got to someone competent. And it turned out that simply my router was busted and all I needed to do was send it for replacement.
5:25 am on July 31st, 2009
i would say yes after reading this thoughtful post on the statement you have made – "Get it together people and let’s have a conversation."
10:12 pm on August 6th, 2009
I think it actually takes a company down a notch when they are using automated recordings. Of course, they think that it is something that they have to do to reduce costs, but it is so impersonal and cold.
10:56 pm on August 6th, 2009
Mark, thank you for your reply and visit. Yes, this is a shame that they are sacrificing customer service for a minor cost saving. They are going to lose customers in the long run in my opinion.
Sidenote, I have an espresso site that I am starting. Interested in some linking. Let's talk.